For your next summer stay, CGH is committed to more flexible cancellation or modification terms in case of link with the COVID 19 government decisions.
No need to wait to book your next mountain vacation.
For all new bookings made before May 31, 2021, you benefit more flexible cancellation or modification terms up to 15 days before the stay.
More Flexibility to cancel or change your reservation for your summer stay*, up to 15 days before your arrival at the mountain for all bookings made before May 31, 2021.
•Up to 15 days before the start of the stay, will only be retained 30 € of application fee (as well as the possible amount of insurance taken out at the time of the non-refundable booking).
•If the cancellation occurs between 14 and 8 days before arrival, 50% of the total amount of the stay including the ancillary services will be charged.
•If the cancellation occurs between 7 days and the day of arrival, the total amount of the stay including the ancillary services will be charged.
•In case of no-show at the place of stay, the entire amount of the stay will be charged, including ancillary services.
In case of cancellation or modification, the customer must notify it by email firstname.lastname@example.org, the date of receipt determining the date of modification or cancellation. Any modification of stay dates will be considered as a cancellation, and will be subject to the cancellation fee mentioned above.
COVID 19 cancellation refund **
CGH is commited to a refund (excluding application fee) in case of a cancellation due to the COVID 19 government decisions such as :
1. You live in a region where confinement is in effect until at least the day before your stay and prevents you from visiting in the reserved CGH residence.
2. Restrictive travel measures are imposed by the French authorities with an obligation of a 14-day quarantine for travellers from the client’s country of life (to be applicable quarantine must be mandatory – not applicable in case of voluntary quarantine). Restrictions must be in effect at the date of your stay.
3. Closure residences on the period of your booking in connection with government decisions to combat COVID 19, and if CGH is unable to relocate you to another CGH establishment on the same date***.
Cancellation request for a reason related to government decisions to address COVID 19 must be made no earlier than 7 days prior to departure date.
For any travel change requests related to government decisions to combat COVID-19, mentioned above, it will be free of charge. (if this new booking is less than your original stay, the difference will be refunded – if this new booking is more than your initial stay , the difference will be requested in order to validate and confirm your new booking).
* Summer stay : stay taking place between June 1st and September 30th 2021
** Justification and proof must be provided to CGH.
*** This closure must come from the situation in which the tourist activity of CGH is interrupted or does not allow an effective and normal occupation of the accommodation and residence following an administrative and governmental decisions.